Introduction

This Privacy Notice explains how Dhaka888 (the “Operator”) collects, uses, stores and discloses personal data in connection with the Dhaka888 website and related services. The Operator acts as the data controller and is committed to processing personal data in compliance with applicable data protection laws. By using the Dhaka888 platform, you acknowledge and accept the practices described herein. The platform is intended for individuals who are at least 18 years old and who meet applicable gambling eligibility requirements in their jurisdiction.

Information We Collect

  • Identification and contact details provided by you (e.g., full name, date of birth, address, email address, phone number, username).
  • Account information and authentication data (e.g., password hash, security questions, device identifiers).
  • Financial and transactional data (e.g., deposits, withdrawals, payment methods, transaction history).
  • Account activity and usage data (login timestamps, IP address, geolocation data, browser and device information, logs).
  • Documentation and proofs for identity verification and anti-fraud controls (e.g., government-issued IDs, payment instrument details, address verification documents).
  • Correspondence and communications with the Operator (customer support chats, emails, and messages).
  • Marketing preferences, consent status and participation in surveys or promotional activities.

How We Use Your Data

  • To provide and administer our gambling services, process bets, payments and related transactions.
  • To verify your identity and monitor for fraud, money laundering or other illegal activity in accordance with applicable laws.
  • To manage your account, including enabling account security features and customer support interactions.
  • To communicate important information about the services, changes to terms, and security notices.
  • To deliver promotional offers and information about products and services you have consented to receive, and to analyze user trends for service improvements.
  • To conduct research and statistical analysis on aggregated or anonymized data for the improvement of our platform and services.

Legal Bases for Processing

  • Performance of a contract: processing required to provide and operate the services you request.
  • Legal compliance: processing necessary to comply with applicable laws and regulatory obligations (e.g., AML/CFT, licensing requirements).
  • Legitimate interests: processing necessary for fraud prevention, risk management, security, and improvement of services, balanced against your privacy rights.
  • Consent: processing based on your voluntary, informed consent for marketing communications and certain analytics or features where required.

Data Sharing and Recipients

Dhaka888 may disclose your personal data to selected third parties in the following circumstances:

  • To process payments or deliver services, including payment processors and financial service providers under their own privacy policies.
  • To assist with identity verification, anti-fraud checks, and compliance monitoring performed by trusted service providers.
  • To regulatory authorities or law enforcement when required by law, regulation or legal process, or to protect the Operator’s rights and safety.
  • To our affiliated entities and service providers acting on our behalf to operate, improve and secure the platform.
  • In connection with corporate transactions such as mergers, acquisitions, or restructurings, where your personal data may be included in the transferred assets, with prior notice where permitted by law.

International Transfers

To fulfill its services, Dhaka888 may transfer personal data to countries outside your local jurisdiction. The Operator will implement appropriate safeguards to protect your data in accordance with applicable data protection laws and may rely on legally recognized transfer mechanisms to ensure data protection is maintained when processed by entities located in other countries.

Data Retention

Personal data is retained for as long as necessary to provide the services and fulfill legal, regulatory, and governance obligations. In particular, data related to gambling activity and user verification is retained for a minimum period required by applicable law, which may extend beyond the termination of your account. Anonymized or aggregated data may be retained for analysis and research purposes without identifying individuals. If you request erasure, the Operator will assess the request in light of legal obligations and business needs, which may result in preservation of certain data for restricted periods.

Security

Dhaka888 implements technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using industry-standard protocols, access controls, secure storage, regular security reviews, and incident response procedures. You are responsible for maintaining the confidentiality of your account credentials and enabling available protective controls, such as two-factor authentication, where offered.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

  • Right of access to the data Dhaka888 holds about you.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure (right to be forgotten) in applicable circumstances.
  • Right to restrict processing or object to processing in certain situations.
  • Right to data portability where applicable.
  • Right to withdraw consent for processing used on that basis, including marketing communications.
  • Right to object to automated decision-making where it produces legal or similarly significant effects.

To exercise these rights, contact the Operator’s Data Protection Officer at [email protected] or use the dedicated channels provided in your account settings. If you believe your data rights have been violated, you may file a complaint with the competent supervisory authority in your jurisdiction.

Cookies and Tracking

Dhaka888 uses cookies and similar technologies to provide and improve the service, personalize your experience, analyze site performance, and support security measures. You may manage cookie preferences in your account settings or via your browser. Certain cookies are strictly necessary for service operation and cannot be disabled without affecting service functionality.

Marketing Communications

We may send promotional communications if you have consented to receive them. You may withdraw consent or modify marketing preferences at any time from your account settings or by contacting support. Dhaka888 does not sell personal data to third parties for marketing purposes and will only share data with third parties for marketing where you have granted explicit consent or as required by law.

Age Verification and Responsible Gaming

The Dhaka888 platform is accessible only to adults as defined by applicable laws. We implement age verification checks and support responsible gaming practices. If you are under the eligible age, please do not access the services.

Changes to This Policy

Dhaka888 reserves the right to amend this Privacy Notice. Material changes will be communicated through the platform and, where required by law, notified to users in an appropriate manner. Continued use of the services after such changes constitutes acceptance of the revised policy.

How to Contact Us

For questions about this Privacy Notice, how we process your personal data, or to exercise your rights, please contact the Data Protection Officer at [email protected] or reach our support team at [email protected]. You may also submit inquiries through your account’s privacy settings.